Frequently Asked Questions

We keep shipping costs as low as possible and pass on our negotiated savings with UPS to our customers with a small markup for packing materials. For orders under $75.00 we charge a $5.00 handling fee. This is included in the shipping fee and covers the labor it takes to pick, pack, and get your order ready to ship.

Orders shipped by UPS Ground are frequently processed and leave our warehouse within one to three business days. We do not ship on Saturday or Sunday.

Orders shipped using three-day, two-day, or overnight shipping leave in one business day. If your order is time-sensitive, please select the appropriate shipping method to ensure the delivery meets your schedule. In order to avoid delays, please ensure someone will be available at the shipping address to recieve a shipment.

UPS Ground delivers Monday through Friday. Most shipments using UPS ground take between 3 to 6 business days depending on your location. Please see the following map for transit time estimates:

UPS 3 Day Select delivers Monday through Friday. Most shipments using this method take 4 days depending on your location. 

UPS 2nd Day Air delivers Monday through Friday. Most shipments using this method take 2 days from shipment date, depending on your location. For orders placed on Friday, Saturday, or Sunday UPS 2nd day Air shipping will begin the following week. For example: An order placed on Friday will ship out Monday and arrive Wednesday.

UPS Next Day Air and UPS Next Day Air Saver deliver Monday through Friday. Most shipments using this method take 1 days from shipment date, depending on your location. For expedited orders placed on Friday, Saturday, or Sunday next day shipping will begin the following week. For example: An order placed on Friday will ship out Monday and arrive Tuesday.

At this time, UPS can only deliver to physical addresses. GloryBee is unable to provide shipping to PO Boxes or Air/Army/Fleet/Diplomatic Post Offices.

We want to make purchasing as easy and convenient as possible. We currently accept Visa, MasterCard, Discover, or American Express.

At GloryBee we believe in preserving your personal information in the securest way possible. All transactions are done over fully secured server connections to ensure your credit card and personal information will not end up in the wrong hands.

There is no minimum online order for retail. The wholesale order minimum is $450.00. Click here to apply for a wholesale account.

Product photos on GloryBee’s site are for general reference only. Because our items are made from natural materials, the lot you receive may differ slightly in color, texture, packaging, or test results from what’s shown. If you need exact specifications or a current certificate of analysis, contact us before purchasing to confirm the details.

To change your order, please call us immediately. We will do everything in our power to help change your order, but if the order has been shipped we will have billed you already; items can be returned as long as they meet the guidelines on our return policy. If you want to cancel an order please call us immediately. Call toll-free 1-800-456-7923.

Because conditions of use are beyond our control, we offer no warranty or representation, express or implied, except that all products conform to the description provided by the manufacturer on sales literature or product labels. Our liability is limited to the purchase price paid.

GloryBee may be able to ship to your country. Please note that we have minimum export requirements and require a wholesale account. In addition some countries have strict import requirements and certain GloryBee products may be prohibited from shipping to your country. Please call 1-800-456-7923 for export information and minimum export purchase requirements.

Shipping charges for international orders will be calculated at the time of shipment and cannot be calculated on the website. Export shipments are subject to payment in U.S. funds. All freight for export orders must include the cost of insurance. All export orders will be shipped through UPS, unless otherwise specified. Export orders shipped through carriers other than UPS are shipped at the customer's own risk. UPS calculates duty and customs fees at the time of delivery. If you have more questions regarding international shipping, please send us a message using our online contact form.

Our website updates product inventory on an hourly basis to minimize the chance you'll order an out of stock item, but occasionally it does happen. GloryBee does not do backorders so if any items are out of stock on your order, we ship your order without this item to prevent any delays in getting you the other items you have ordered. The cost of the out of stock item will be removed from your order total, so that you can place a new order when we receive the item back in stock.

Return Policy:
• Returns must be requested within 10 business days of receipt.

• 15% restock fee will be applied.

• Damaged or missing product must be communicated to a Customer Service Representative within 48 hours of receipt.

• NO return authorizations, credits, or exchanges will be issued for any food products that have been opened, defaced, or relabeled.

• NO return authorizations, credits, or exchanges will be issued for fresh frozen royal jelly.

• Contact a Customer Service Representative or go to GloryBee.com/returns for further detail.

• Return freight paid by customer.

Refund Policy:
• Upon return product will be inspected by a quality assurance team member. If it is determined product has been opened, defaced, or relabeled GloryBee reserves all rights to dispose of product and withhold refund.

• If product is found to meet our return policy, a refund will be applied to your account, less a 15% restock fee.

• All deductions from invoice require prior approval.

To maintain the highest quality and avoid possible infestation, always store product in closed container and follow storage suggestions on the product specification sheet. If the complaint is due to natural crop variance, we will not accept the return because it’s not a quality issue and cannot be controlled.

Claims Procedure:
• Prior to sending any questionable product back, contact a Customer Service Representative for instructions.

• Customer Service will file a claim with Quality Assurance on your behalf.

• Quality Assurance will review your claim and we will follow up within 10 business days.

• Quality Assurance may require a sample or picture of the product if a comparable lot is not available for review.

• Return and/or credit are subject to approval by our Quality Assurance.

• If the claim is approved, we will follow up with the credit and/or return instructions. The product must be returned in its original packaging and cannot be defaced or relabeled in any way.

Infestation/Foreign Material:
• Contact a Customer Service Representative for instructions on how to proceed.

• We may ask for the foreign matter or debris by sending a picture and a physical sample.

• GloryBee does not take infested product back.

• Claims must be made within 10 business days of receipt.

• Please do not destroy any product until your request is approved. This could result in forfeiture of credit.

GloryBee has full traceability and reporting on every lot shipped and received. We complete biannual mock recalls in preparation for an actual recall. If product you’ve received is affected by a FDA recall, GloryBee will be in contact with you.

To qualify for a wholsale account you must apply here. The account approval process is automated, allowing you to place your first order right away.

Orders can be placed by emailing or ordering online. We will ship your order via your standard shipping method unless alternate arrangements are made. Please contact your account representative with any questions about ordering, order deadlines, or minimums.

We offer common carrier (freight) and UPS. If you require an order via any of the above listed, please discuss the best option with your account representative.

We accept all major credit cards. We also offer terms, allowing business checks to pay off terms accounts. Payment is required within payment terms, and failure to meet established terms will result in a finance charge of 1.5%. Past due accounts are subject to NO-SHIP status. There will be a $35.00 charge for any returned check. GloryBee reserves the right to change account payment status at any time.

To help ensure accuracy when applying your company’s payments to invoices, please include on your payment remittance, your Customer ID number and the invoice numbers being paid with the payment.

If you are sending a check as your payment, please send to the applicable address:

United States Postal Service
GloryBee Natural Sweeteners Inc.
PO Box 743761
Los Angeles, CA 90074-3761

OR

Overnight Courier:
Bank of America Lockbox Services
Lockbox 743761
2706 Media Center Drive
Los Angeles, CA 90065-1733

Wholesale Return Policy:
• Returns must be requested within 10 business days of receipt.

• 15% restock fee will be applied.

• Damaged or missing product must be communicated to a Customer Service Representative within 48 hours of receipt.

• NO return authorizations, credits, or exchanges will be issued for any food products that have been opened, defaced, or relabeled.

• NO return authorizations, credits, or exchanges will be issued for any fresh frozen royal jelly.

• Contact a Customer Service Representative or go to GloryBee.com/returns for further detail.

• Return freight paid by customer.

Wholesale Refund Policy:
• Upon return product will be inspected by a quality assurance team member. If it is determined product has been opened, defaced, or relabeled GloryBee reserves all rights to dispose of product and withhold refund.

• If product is found to meet our return policy, a refund will be applied to your account, less a 15% restock fee.

• All deductions from invoice require prior approval.

Any damaged or shorted items delivered via a third party common carrier must be noted on the Bill of Lading (BOL) and signed by the carrier's driver in order to file a claim with the carrier. Any additional documentation, including pictures, should be sent to a Customer Service Representative within 48 hours of delivery. In cases where GloryBee arranges freight, and is billed by the carrier, GloryBee will file claims for damages on your behalf if damages are noted on the BOL. In cases where you arranged freight, and are billed directly, you are required by the carrier to file claims with them directly.

To maintain the highest quality and avoid possible infestation, always store product in closed container and follow storage suggestions on the product specification sheet. If the complaint is due to natural crop variance, we will not accept the return because it’s not a quality issue and cannot be controlled.

Claims Procedure:
• Prior to sending any questionable product back, contact a Customer Service Representative for instructions.

• Customer Service will file a claim with Quality Assurance on your behalf.

• Quality Assurance will review your claim and we will follow up within 10 business days.

• Quality Assurance may require a sample or picture of the product if a comparable lot is not available for review.

• Return and/or credit are subject to approval by our Quality Assurance.

• If the claim is approved, we will follow up with the credit and/or return instructions. The product must be returned in its original packaging and cannot be defaced or relabeled in any way.

Infestation/Foreign Material:
• Contact a Customer Service Representative for instructions on how to proceed.

• We may ask for the foreign matter or debris by sending a picture and a physical sample.

• GloryBee does not take infested product back.

• Claims must be made within 10 business days of receipt.

• Please do not destroy any product until your request is approved. This could result in forfeiture of credit.

GloryBee has full traceability and reporting on every lot shipped and received. We complete biannual mock recalls in preparation for an actual recall. If product you’ve received is affected by a FDA recall, GloryBee will be in contact with you.